Platform to enhance passenger experience
IBM and Bangalore International Airport Limited (BIAL), operator of Kempegowda International Airport (KIA) in Bengaluru, have entered into a 10-year partnership under which IBM and its spin-off firm Kyndryl would provide IT solutions to create an ‘Airport in a Box’ platform to enhance passenger experience at the airport.
As one of the fastest-growing airports in the World, KIA has a mandate to become nimble and scalable by building a cost-competitive technology and operations environment to increase its agility and operational flexibility to handle future growth in passenger traffic.
To achieve this goal, BIAL has chosen IBM Global Business Services, IBM hybrid cloud capabilities and Kyndryl to design and implement a next-generation architecture with a robust and dynamic delivery model, said an IBM release.
The new platform would enable BIAL to improve employee productivity, better utilise IT assets, reduce costs through streamlined inventory control and improve incident management.
Hari Marar, MD & CEO, BIAL, said, “KIA is a pioneer and leader of change in the Indian aviation industry. Our vision is to make it a smart airport, a digitalised, seamlessly connected, intuitive airport. Our aim is also to introduce more digitally advanced, innovative services and products at BIAL so that passengers and partners will have seamless access to future forward technologies.”
Sandip Patel, Managing Director, IBM India, said, “With IBM and Kyndryl as the strategic partners, BIAL will be able to leverage the robust integration of best-in-class cloud and AI-enabled solutions with deep industry and technology expertise.”
Once the ‘Airport in a Box’ platform is fully operational at BIAL, IBM may replicate it for the global travel and transportation industry.
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